The 48-hour person A handful of times in my life, I’ve come across a class of people who are able to accomplish in 24 hours what would take most people 48. I call them 48-hour people. Maybe you’ve met one—he or she makes everything they do look easy, mastering concepts while making very few mistakes [...]
SaaS Companies Should be Payment Facilitators
Now that a wave of vertical SaaS companies include payments as a feature, the next wave of differentiation will come from those that become payment facilitators. Some brief education: historically, businesses that want to process credit card payments have to open a merchant account with something called an acquiring bank, which underwrites the fraud risk [...]
The Happiness Lessons I Learned Playing Doom
A good friend of mine, Chris Holmberg, often reminds me about the difference between success and winning. That distinction has been a guiding principle, and keeping them aligned has made me happy with the professional and personal choices I've made. I didn't realize it at the time, but I first learned about this playing Doom [...]
So What’s a Blockchain?
Blockchains are powerful tools, but they don’t require a computer science degree to comprehend. With almost limitless applications, let’s be thankful that the underlying concept is pretty simple. A blockchain is simply a sequential set of records that are very hard to change without the change being painfully obvious. It can be any sequence of [...]
Is it Time to Ditch the NPS?
Conceptually, NPS - the Net Promoter Score, is an objectively sound way to measure the potential for a product to achieve viral adoption. For the uninitiated, the calculation is simple. You ask your customers to answer the following question on a scale of 0 to 10: "How likely is it that you would recommend [our company / [...]